Find answers to common questions about our products and services

We offer a 30-day return policy on all unworn items with original tags attached. Simply contact our customer service team to initiate your return.

Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout for faster delivery.

No added fragrance of any kind. The Relief Oil is explicitly formulated without fragrance or essential oils — one of the few genuine fragrance-free face oils on the market. All ORAVÉL products are free from synthetic parfum.

Most customers notice a change in how their skin feels within the first two weeks of consistent use. Visible results — especially with the Radiance Cream — typically become clear at 4–6 weeks. Your skin is not a before-and-after. Give it time. Consistent use is the only variable that matters.

Yes — ORAVÉL products are designed to work as a complete system. Start with the product that addresses your biggest current concern and add others as your skin settles.